Complaints, Concerns or Compliments
We welcome suggestions as to how we might improve our services to you.
Please write to the Practice Manager, Elizabeth Dalton.
If you have any complaints, concerns or compliments about the
service that you have received from the doctors or staff working for this practice, please let us know.
Complaints can be made either in person or in writing. If you wish to complain verbally in person please ask to speak to a Manager
If you wish to complain in writing please address your letter to
Elizabeth Dalton, Practice Manager.
In either case please give as much information as you can in order to help us resolve your complaint more easily.
Further information on how your complaint will be dealt with can be found in the Practice Complaints Leaflet, available from reception.
Where Are We?
The Medical Centre – Driffield Surgery
The Medical Centre – Wetwang Surgery
48 Southfield Road
Details of primary medical services in the area can be obtained from NHS England:
Consent and Identification
We operate a strict code of confidentiality in line with NHS and GDPR data regulations. Access to patient information will only be given to a third party with the written consent of the patient concerned.
We will always ask for a patients ID when giving information. The types of ID that are accepted by the NHS are below.
The options for presentation of documents are as follows:
- Two pieces of Level 3 evidence; or
- One piece of Level 3 evidence and one piece of Level 2 evidence
One piece of evidence must include a photograph.
|Level 2 Identity Evidence||Level 3 Identity Evidence|
GP Earnings 20/21
NHS England requires that the net earnings of doctors engaged in the practice is publicized, and the
required disclosure is shown below.
However, it should be noted that the prescribed method for calculating earning is potentially
misleading because it takes no account of how much time doctors spend working in the practice,
and should not be used to form any judgment about GP earnings, nor to make any comparison with
any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to
deliver NHS services to patients at each practice.
The average pay for GPs working in The Medical Centre in the last financial year was £70,585 before tax and National Insurance. This is for 2 full time GPs and 8 part time GPs who worked in the practice for more than six months.
How we use your information
We will only ever use or pass on information about you if others involved in your care have a genuine need for it.
- We collect and hold data about you for the purpose of providing safe and effective healthcare
- Your information may be shared with our partner organisations to audit services and help provide you with better care
- Information sharing is subject to strict agreements on how it is used and we will only share your information outside of our partner organisations with your consent*
- If you are happy with how we use your information you do not need to do anything
- If you do not want your information to be used for any purpose beyond providing your care please let us know so we can code your record appropriately
- You can object to sharing information with other health care providers but if this limits your treatment options we will tell you
- Our guiding principle is that we are holding your information in the strictest confidence
*Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statutory function
This Practice have appointed Barry Jackson to be the Data Protection Officer (DPO).
He is employed by N3i and can be contacted through their service desk on phone: 0300 002 0001 or email: N3i.firstname.lastname@example.org.
Summary Care Record (SCR)
Your SCR is a short summary of your GP medical records. It tells other health and care staff who care for you about your medications and your allergies. This means they can give you better care if you need health care away from your usual doctor’s surgery, for example:
· in an emergency
· when you’re on holiday
· when your surgery is closed
· at out-patient clinics
· when you visit a pharmacy
We can add more information from your medical records to your SCR if you wish, including health problems like dementia or diabetes, details of your carer, your treatment preferences and communication needs, for example if you have hearing difficulties or need an interpreter. This will help medical staff care for you properly, and respect your choices, when you need care away from your GP surgery. When you are treated away from your usual doctor’s surgery, the health care staff there can’t see your GP medical records. Looking at your SCR can speed up your care and make sure you are given the right medicines and treatment.
SCR’s help improve your care but you can opt out if you wish, just complete an opt out form and return it to the surgery.
Further information about SCR’s can be found here.