Appointments

Appointments

The Medical Centre (TMC)

Getting the right care,
first time

Our team works flat out every day — but more people need care than we can ever see face-to-face. Total triage means every contact is reviewed first, so help reaches you at the right time.

  1. Step 1: Contact us — any way works

    • Phone

      Speak to our team.

    • In person

      Come to reception.

    • Online

      E-consult for admin or medical needs.

  2. Step 2: We may point you straight to the right service

    • Pharmacy

      Sore throat, UTI, shingles, insect bites

    • ARI Hub

      Same-day cough, cold, breathing symptoms

    • Urgent Treatment Centre

      Sprains, minor injuries, rashes

    • Eye Service

      Non-emergency eye problems

    • Physio & other services

      Physio, mental health, social prescribing

    • A&E / 999

      Life-threatening emergencies

    Anything else — or any doubt — goes straight to a GP or ANP, same day.

  3. Step 3: Clinical triage — reviewed same day

    Urgent

    If triaged as urgent, you may be seen in the surgery, at A&E, or at the Urgent Treatment Centre — depending on availability.

    Everything else is confirmed by text, phone call, or a booked appointment — as soon as we’re able to.

Getting worse? Contact us again, call NHS 111, or in an emergency call 999 — don’t wait for your appointment date.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we’ll do a home visit. We’ll phone you first to understand what you need.

To request a home visit, please call the practice before 11am. You’ll be triaged by a clinician before a visit is made.

View our Home Visiting Policy

Page last reviewed: 7 October 2026